Support

The contact information listed on this page is for technical support in Wacom Asia Pacific countries. For support in China, Hong Kong, Japan and other regions worldwide, please go to the region selector. We encourage you to read our Support FAQs for quick answers to common problems.

For support inquiries involving:

  • product and system specifications
  • hardware and software driver assistance
  • installation or operation instruction
  • assistance with bundled software
  • problems with product use
...contact us through the inquiry form.

For support inquiries involving:

  • product defects and repair
  • hardware difficulties
  • replacement parts
contact us by phone or email (see Wacom Customer Support Service table on the right)

Recent support news

03/02/2010

Driver Update for Wacom Professional Products

New Mac (v6.1.3-3) and Windows (v6.1.3-5) drivers available for professional products. 

02/02/2010

Technical support in India and the Philippines

Wacom technical support by telephone has now been extended to India and the Philippines.

04/12/2009

Update for Painter Essentials 4

Update Painter Essentials 4 for Windows7 and Mac OSX 10.6

30/09/2009

Wacom Tablet Driver Support for Windows 7

The latest Wacom consumer tablet driver 5.2.0-7a is intended for use with Windows 7, Vista & XP (32 & 64 bit versions).The latest Wacom professional tablet driver 6.1.2-3 (Release Candidate) is intended for use with Intuos4, etc. (USB Tablets) on Windows 7, Vista & XP (32 & 64 bit).

30/09/2009

Driver update: Windows Professional Tablet Driver 6.1.2-3 (RC) for Intuos4, etc. (USB) on Windows 7, Vista & XP (32 & 64 bit)

This driver supports the USB versions of all Intuos4 (PTK), Intuos3 (PTZ), Intuos2 (XD), Intuos (GD), CintiqPartner & Graphire2 (ET-0405A) pen tablets and the Cintiq 12WX, 21UX, DTU-1931A, 18SX, & 15X pen displays.

more

Support

Find support contact information for your country:

Australia | India | Indonesia | Korea | Malaysia | New Zealand | Philippines | Pakistan | Singapore | Taiwan | Thailand: Wacom Support Center, Local Distributor Support | Vietnam

For support in China, Hong Kong, Japan go to the region selector.

Wacom Customer Support Service

Country Phone Number Language Business Hours Service
Australia 02 8023 8610 English Mon-Fri 10:00-19:00 AEST Technical support
New Zealand 09 912 8007 English Mon-Fri 12:00-21:00 NZST Technical support
Malaysia 1-300-88-7226 English Mon-Fri 9:00-18:00 (Local time) Technical support & Prepurchase
Singapore 66221440 English Mon-Fri 9:00-18:00 (Local time) Technical support & Prepurchase
Taiwan 221621970 Traditional Chinese Mon-Fri 9:00-18:00 (Local time) Technical support & Prepurchase
Thailand 02-7147917,
02-7147918		 English Mon-Fri 9:00-18:00 (Local time) Technical support & Prepurchase
Philippines 180014410538 English Mon-Fri 9:00-18:00 (Local time) Technical support & Prepurchase
India 0008004401878 English Mon-Fri 9:00-15:30 (Local time) Technical support & Prepurchase
* Service is closed on Saturdays, Sundays and some local holidays.

Regional Offices

Wacom Australia Pty. Ltd (Australia)

Unit 8, Stage 1 Cumberland Green 2-8 South Street,
Rydalmere NSW 2116 Australia
Tel: +61294226700
Fax: +61 2 9420 2272

Support inquiries should be made to the local Wacom office in Korea.

Wacom Korea Co., Ltd. (Korea)

25Fl DMC iaan Sangam 2nd Complex, 1653,
Sangam-dong, Mapo-gu, Seoul , Korea , 121-270
Tel: + 82-2-557-3894
Email: support@wacomkorea.com

Regional Distributor Support

Support inquiries should be made to local distributor offices in these countries: India, Indonesia, Pakistan, Philippines, Thailand and Vietnam.

 

India

Unicorn Infosolutions Pvt. Ltd.

New Delhi Office:
Mr. Jalaj Prasad
Tel: +98-11603949
Email: jalaj@uipl.co.in

Mumbai Office:
Ms. Shweta Bhimsaria
Tel: +98-20061014
Email: uiplmumbai@vsnl.net

 

Trifin Information Technology Pvt. Ltd.

Mr. Kushal Chadha
Tel: +98-91155053
Email: Kushal@trifin.in

Neoteric Infomatique Pvt. Ltd.

Ms. Savita Paymode
Tel: +91-22-32920619, 32980665
Email: savita.paymode@neoteric.co.in

Indonesia

PT. Datascrip

Mr. Pak Hali
Tel: +62-21-6125686
Email: hali@datascrip.co.id

 

 

 
Pakistan

Texitech Pakistan

Mr.Qamar Rizvi
Tel: +92-21-2572027
Mobile: +92-333-2387794
Email: qamar@texitech.com

 

 

 
Philippines

American Technologies, Inc./BN Distributors, Inc.

Mr. Bennie Salaum
Tel: 7230601 loc 261
Email: bsalaum@ati.com.ph

Mr. August Arienda
Tel: 7230601 loc 341
Email: aarienda@ati.com.ph

 

Challenge Systems, Inc.

Mr. Nestor Punsalan
Tel: (632) 892-3779, 892-7973, 892-7230
Email: nestor.punsalan@challenge.com.ph

 
Thailand

Sapura Marketing (Thailand) Ltd.

Mr. Thanawat Surathanapaibul
Tel: +66-2714-9240-1
Email: thanawat@sapuraglobal.com

 

 

 
Vietnam

Do Hoa Co., Ltd. (Graphcomp)

Mr. Kha Nguyen:
Tel: +84-913695801, +84-903723172

Mr. Nam Pham:
Tel: +84-908368320, +84-89912567
Email: graphcomp@hcm.vnn.vn

 

 

 

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